Privacy Policy

Introduction

bk11 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect when you visit https://bk11.cam, how that information is used, and the measures we take to keep your data secure. By accessing or using any part of the bk11 platform — including cricket betting, live casino, slots, and crash games — you acknowledge that you have read and understood this policy.

This policy applies to all registered users, visitors, and anyone who interacts with bk11 through our website, mobile interface, or customer support channels. We encourage you to read this document carefully and contact us if you have any questions regarding how your data is handled.

Information We Collect

To provide a secure, personalised, and compliant gaming service, bk11 collects several categories of personal and technical data. The types of information we may gather include:

• Identity and contact details: full name, date of birth, mobile number, and email address provided during account registration.
• Financial data: transaction records including deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, or bank transfer.
• Device and technical data: IP address, browser type, operating system, device identifiers, and session timestamps.
• Gameplay data: betting history, game session records, win/loss summaries, and responsible gaming self-assessment responses.
• Communication data: messages sent to our support team, feedback forms, and promotional correspondence you have opted into.

We collect only the data that is strictly necessary to operate the platform, comply with applicable regulations, and improve your experience on bk11. We do not collect sensitive personal information such as biometric data, religious beliefs, or political opinions.

How We Use Your Information

bk11 processes your personal data for clearly defined, lawful purposes. We do not sell your data to third parties. The specific purposes for which we use your information are:

• Account management: creating and maintaining your player account, verifying your identity (KYC), and managing your preferences.
• Transaction processing: facilitating deposits and withdrawals through supported payment methods including bKash and Nagad.
• Platform security: detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
• Customer support: responding to your inquiries, resolving disputes, and improving the quality of our support service.
• Responsible gaming compliance: monitoring player behaviour to identify signs of problem gambling and enforcing account limits or self-exclusion requests.
• Marketing and personalisation: sending you relevant promotions, game recommendations, and seasonal offers (e.g., Eid, Pohela Boishakh, BPL season bonuses) where you have given your explicit consent.

Sharing of Your Information

bk11 does not sell, rent, or lease your personal data to outside companies. However, to deliver a fully functional and compliant platform, we may share limited data with trusted third-party service providers under strict confidentiality obligations. These cases are limited to:

• Payment processors: necessary transaction data is shared with bKash, Nagad, Rocket, Upay, and banking partners solely to complete your deposit or withdrawal.
• Identity verification partners: KYC service providers who assist in verifying player age and identity to maintain a safe, 21+ compliant platform.
• Legal and regulatory authorities: when required by applicable law, court order, or regulatory directive — for example, to prevent financial crime or protect user safety.

All third-party service providers engaged by bk11 are contractually required to handle your data in a secure and lawful manner, and to use it only for the specific purpose for which it was shared. We review our data-sharing arrangements regularly to ensure ongoing compliance.

Cookies and Tracking Technologies

bk11 uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, and analyse site performance. Cookies are small text files stored on your device by your browser. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire) to maintain your login state, personalise game recommendations, and measure how different sections of bk11 are used.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain bk11 features, including maintaining your session after login. We do not use cookies to track your browsing activity on external websites or to serve advertisements on third-party platforms.

Data Retention

bk11 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulation. For active accounts, we retain account and transaction data for the duration of your membership plus a legally required holding period after account closure. Gameplay logs and betting history are retained to support responsible gaming monitoring, dispute resolution, and audit requirements.

Once the applicable retention period has elapsed and there is no overriding legal obligation to continue holding your data, bk11 will securely delete or anonymise the data so that it can no longer be associated with you as an individual. If you request deletion of your account, we will process that request within a reasonable timeframe, subject to any mandatory legal retention requirements.

Your Data Rights

As a user of bk11, you hold specific rights concerning your personal data. We respect these rights and have established processes to help you exercise them in a straightforward and timely manner. Your rights include:

• Right of access: request a copy of the personal data bk11 holds about you.
• Right of rectification: ask us to correct any inaccurate or incomplete information held in your account.
• Right of erasure: request that we delete your personal data where there is no compelling legal reason for us to retain it.
• Right to restrict processing: request that we limit how we use your data while a dispute or investigation is ongoing.
• Right to withdraw consent: where processing relies on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at the email address provided in the Contact section below. We will acknowledge your request within a reasonable period and act on it as promptly as possible. Please note that some requests may be subject to identity verification before they are actioned to protect account security.

Payment Data and Financial Security

bk11 takes the security of your financial data extremely seriously. All payment transactions — whether you are depositing funds via bKash, Nagad, Rocket, or Upay, or withdrawing your winnings to a Dutch-Bangla Bank, City Bank, or BRAC Bank account — are transmitted through encrypted, SSL-secured channels. We do not store complete card numbers or mobile banking PINs on our servers.

Transaction records are retained in accordance with our data retention policy and applicable financial regulations to support dispute resolution and anti-fraud monitoring. If you suspect any unauthorised transaction on your bk11 account, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action to protect your funds.

Children's Privacy and Age Restriction

bk11 is strictly an adults-only platform. You must be aged 21 or above to register an account, place a bet, or participate in any game on bk11. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has accessed or registered on our platform, please contact us immediately at [email protected]. Upon confirmation, we will promptly close the account and delete all associated data. Parents and guardians are encouraged to use parental control tools available on their devices and mobile networks to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

bk11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered contact information. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of bk11 after the effective date of any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bk11 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist you.

Email: [email protected] (plain text — not a clickable link). Our support team will respond to all privacy-related inquiries within a reasonable timeframe, typically within 2 business days.